Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional car valeting services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our car valeting services, including your name, contact details, vehicle information, service preferences, and payment details. This helps us deliver efficient valeting solutions and manage service appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality valeting services and includes:
- Processing valeting bookings and scheduling appointments
- Managing vehicle details and service requirements
- Coordinating valeter assignments and product needs
- Processing payments and managing billing
- Communicating service updates and completion times
- Maintaining service history for future reference
We handle your information responsibly, using it solely for your valeting requirements and essential business operations.
3. Vehicle Information and Documentation
Your vehicle details, including registration number, make, model, and specific interior features are stored securely and treated as confidential. We maintain these records to ensure appropriate service delivery and material compatibility.
Vehicle information is accessed only by our valeting team and is stored on secure systems with restricted access. We maintain service histories for 2 years to facilitate any follow-up work.
4. Vehicle Access and Key Security
We maintain temporary records of vehicle access arrangements and key handling procedures solely for service delivery purposes. All keys are stored securely during valeting and returned immediately upon service completion.
Key and access information is treated with utmost security and is accessible only to authorised valeting staff during service periods.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and vehicle information. All client data is stored on encrypted systems with access limited to authorised team members. Physical documents are securely stored and shredded when no longer needed.
Our valeting team follows strict confidentiality agreements regarding client information and vehicle details.
6. Service Documentation and Photography
We may take before-and-after photographs for service records, quality assurance, and with your consent, for promotional purposes. These images are used solely for professional purposes and are stored securely with limited access.
Service documentation is maintained as part of our quality management process and may be used for professional development with client permission.
7. Legal Basis for Processing
By using our valeting services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, quality control, product selection, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and suppliers for specialised product requirements.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or vehicle details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Valeting service records are typically maintained for 2 years after your last service to allow for warranty claims and service continuity, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Vehicle information is reviewed annually for relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025